Frequently Asked Questions – M.R. Black Car Service
Whether you’re booking for business, an event, or an airport transfer, we want you to know exactly what to expect. Here are answers to our most common client questions.
How far in advance should I book?
For best availability, we recommend booking at least 24–48 hours in advance. Last-minute requests are welcome and will be accommodated whenever possible.
Do you require a deposit?
Yes — deposits may apply for certain vehicle types, large events, or peak dates. This will be confirmed at the time of booking.
What’s the minimum booking time?
Minimums vary by vehicle and day:
Sedans & Executive SUVs: 2 hours (7 days)
Cadillac Escalade: 2 hours (weekday) / 3 hours (weekend)
Stretch Limos & Sprinter Vans: 2 hours (weekday) / 3–6 hours (weekend, depending on event)
Are your rates all-inclusive?
Base rates include gratuity. Tolls, parking, or additional wait time may be added if applicable.
How do I pay?
We accept major credit cards at the time of booking. Corporate accounts may request invoicing terms. Cash and Zelle are also acceptable forms of payment but a credit card must be still be added to reservation.
Do you have surge pricing?
No. Our rates remain consistent regardless of demand.
How will I find my driver at the airport?
You’ll receive a text with your driver’s name, vehicle description, and exact pickup location. We offer both curbside and meet-and-greet service.
Do you track flights?
Yes. We monitor your flight in real time and adjust pickup times automatically in case of delays or early arrivals.
Is wait time included in Airport Transfers?
Airport pickups include a grace period after landing (varies by service type). After that, standard wait-time charges apply
Can I book by the hour?
Yes — hourly service is ideal for weddings, proms, concerts, sporting events, or nights out.
Do you allow alcohol in the vehicle?
For passengers over 21, alcohol may be allowed in certain vehicles. All local laws and safety rules must be followed.
Can you accommodate special requests?
Yes — from stocking specific beverages to adjusting routes, we’ll work to meet your needs. Please let us know at the time of booking
What is your cancellation policy?
Cancellations must be made in accordance with the terms provided at booking to avoid fees.
Do you provide child car seats?
Car seats are available upon request at no extra cost. Please request them in advance.
Are your drivers trained and vetted?
Yes — all chauffeurs are professionally trained, insured, and background-checked.
What is your cleaning policy?
A cleaning fee will apply if the vehicle requires extra sanitation after your ride.
What areas do you serve?
We serve Chicago, O’Hare, Midway, and the surrounding suburbs including Naperville, Aurora, Oak Brook, Schaumburg, Lake Zurich, and more.
Do you travel outside Illinois?
Yes — interstate travel is available upon request. Please contact us for a quote.